Privacy Policy

Version: 2024 V1.0

1. Data Controller

Retinfix GmbH
Mellingerstrasse 19
CH-5413 Birmenstorf

Email: info@retinfix.com

For inquiries or concerns regarding data protection, please contact our Data Protection Officer:
Michael Schneeberger | Data Protection Contact: info@retinfix.com

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal data collected, processed, or stored through the use of our website, products, and services. We process personal data in accordance with:

  • The General Data Protection Regulation (GDPR) of the European Union, where applicable.
  • The Swiss Federal Act on Data Protection (DSG) and its accompanying ordinance (DSV).

3. Types of Data Collected

We process personal data that you actively provide to us or that is automatically collected when you use our website:

Data you actively provide:

  • Contact details (name, email address, phone number) via our contact form.
  • Information submitted during registration or when purchasing products/services.

Automatically collected data:

  • IP address.
  • Browser type and version, operating system.
  • Referrer URL and click behavior.
  • Duration of visit, bounce rate, and other usage data (via cookies and tracking tools).

4. Purpose and Legal Basis of Processing

  • Handling inquiries via our contact form | Art. 6(1)(b) GDPR (pre-contractual measures)
  • Website usage analysis (Google Analytics, Meta Pixel) | Art. 6(1)(a) GDPR (consent)
  • Optimizing website performance and content | Art. 6(1)(f) GDPR (legitimate interest)
  • Sending marketing emails or newsletters (where requested) | Art. 6(1)(a) GDPR (consent)
  • Providing interactive content (YouTube, Vimeo) | Art. 6(1)(a) GDPR (consent)

Legitimate Interests under Art. 6(1)(f) GDPR: Our legitimate interests include improving our website, analyzing user behavior, and optimizing our services and offerings.

5. Cookies and Tracking Technologies

We use the following types of cookies:

  1. Essential cookies: Required for website functionality.
  2. Functional cookies: Enable advanced features such as video embedding.
  3. Analytics and marketing cookies: Analyze user behavior and enable personalized advertising.

Tools and Third-Party Providers:

  • Google Analytics: User data analysis (IP anonymized).
  • Meta Pixel: Conversion tracking and audience targeting.
  • YouTube and Vimeo: Video embedding.
  • Bing Ads: Optimization of advertisements.
  • Google Tag Manager: Management of tags and scripts on the website.
  • Google Fonts: Font management.

Your Controls: You can manage cookies through our [Consent Management Tool] or disable them directly in your browser settings.

6. Data Transfers to Third Countries

Certain tools and services we use (Google, Meta, Bing) may process personal data in the USA or other non-EU/EEA countries.

Data Protection Measures:

  • Standard Contractual Clauses (SCCs) in accordance with the GDPR.
  • Encryption and anonymization of sensitive data.
  • Regular assessments of provider compliance with data protection requirements.

Please note that third countries may not provide an equivalent level of data protection as the EU/Switzerland.

7. Data Subject Rights

Under the GDPR and Swiss data protection law, you have the following rights concerning your personal data:

    1. Right of Access (Art. 15 GDPR): Obtain information about the personal data we process.
    2. Right to Rectification (Art. 16 GDPR): Correct inaccurate or incomplete data.
    3. Right to Erasure (Art. 17 GDPR): Request deletion of your data, unless legal obligations require retention.
    4. Right to Restriction of Processing (Art. 18 GDPR): Limit the processing of your data.
    5. Right to Data Portability (Art. 20 GDPR): Receive your data in a structured, commonly used, and machine-readable format.
    6. Right to Object (Art. 21 GDPR): Object to data processing, particularly for direct marketing purposes.
    7. Right to Withdraw Consent (Art. 7 GDPR): Withdraw consent at any time with future effect.

To exercise your rights, contact us at info@retinfix.com

8. Data Retention Periods

Personal data will be deleted when the purpose for its collection no longer applies or legal retention periods have expired. Specifically:

      • Communication data: 90 days after processing the inquiry.
      • Tracking data: 14 months (Google Analytics).

9. Security of Your Data

We protect your data using technical and organizational measures, including:

      • SSL encryption for communication.
      • Access controls and regular security updates.

All communication between your device and our servers is encrypted.

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legal requirements or new technologies. The latest version will always be available on our website.